And now the government is providing better incentive to the next transport operators by.........reducing fines for slack services ??? :
http://www.news.com.au/heraldsun/story/0,21985,23912029-661,00.html
THE Brumby Government has told train and tram operators they can run late and still dodge millions of dollars in performance fines.
The Government has told potential bidders it will set new performance targets and cap under-performance penalties when new transport contracts start next year.
Secret tender documents admit service is "deficient" in the booming outer suburbs, and show that overcrowded rail services will squeeze in an extra 76 million annual passenger trips by 2011.
The State Government's confidential brief for companies interested in the franchise, obtained by the Opposition, says service standards will drop as thousands of extra commuters cram on to trains and trams every day.
Current operators Connex and Yarra Trams, both applicants in the tender process, are already struggling to cope with the boom.
Last year, late and cancelled services meant Connex was slugged more than $40 million in penalty payments, while Yarra Trams paid $7 million in penalties.
But the new contracts will limit fines to 1-2 per cent of the operators' total revenue.
Train and tram operators will take a one-third share of total ticket revenue under the new contracts.
Opposition public transport spokesman Terry Mulder said with a conservative estimate of $180 million going to the operators, they faced penalties of just $3.6 million each for late and cancelled services.
A similar mechanism to cap bonuses for operators who beat their performance targets is unlikely to bother the state -- last year, not one operator was paid a bonus.
Public Transport Minister Lynne Kosky admitted the Government was trying to even out the discrepancies.
"We want to ensure that any operational performance regime strikes a balance between penalties and bonuses in the face of increasing patronage and an expanding network," she said.
Ms Kosky said the Government could still change details within the expressions-of-interest briefing.
Mr Mulder said the document, and planned penalty changes, were an admission that Connex and Yarra Trams were not to blame for poor service levels.
"John Brumby and Minister Kosky are acknowledging that the failures in public transport are because of Labor's lack of investment, not because of the operators' performance."
Under the current contracts, penalties kick in when a train or tram runs six minutes behind schedule.
The documents shows train traveller satisfaction is just 62.5 per cent, with trams at 70.5 per cent.
A shortlist of applicants for the new transport franchises will be announced in August.
V/Line said yesterday it was carrying more than a million passengers a month -- up almost 14 per cent in a year.