I hear ya tiggy. Switch to a credit union. Mine actually gives friendly service, and you have to do a heap on transaction before they'll charge you anything.
I really hate bank ads, all the 'we are friendly and helpful' crap when they are inept and greedy.
My worst bank moments:
Once sold a car to a bloke in Qld when living in Melb. I put the car on a truck, He put cash in my acct, cash. Went in to get it, bank said 4 days to clear, CASH, WHY THE CLEARANCE?
another one, do people remember when you used to be able to cash your tax return cheque instantly? Bank, bottle shop if they knew you, its the reserve bank after all. Not now, 7 days clearance, DO THEY THINK THE RESERVE BANK IS'NT GOOD FOR THE DOUGH?
The thing that really sh!ts me though is when a cheque you've been given bounces , AND THEY CHARGE YOU FOR IT!!!! who is at fault?
Also, one of my best mates had his his account skimmed by his regular teller, a big bank I won't name, lets just say the finally NABbed him, over $100K, the bloke manipulated my mates statements so he wouldn't see. Took him 2 years and being treated like a crim to get his money back.
I hate banks.